Frequently Asked Questions

Yes! We offer free shipping on all orders of €75 or more. If your order total is below €75, standard shipping rates will apply.

We encourage you to take advantage of this offer and bundle your items to save on shipping costs. If you have any questions about shipping, feel free to contact us—we’re happy to help!

Refund Policy

We strive for 100% customer satisfaction and ensure that our products are made with great care. If your item has a manufacturing defect, we will send you a free replacement.

Returns Due to Incorrect Size Selection

As we prioritize sustainability and aim to reduce unnecessary returns, we kindly ask you to carefully check our size chart before placing an order. If you wish to return a product due to ordering the wrong size, the following conditions apply:

Shipping costs are at your own expense.

A 25% restocking fee will be deducted from the refund amount.

This policy helps minimize environmental impact and additional costs. Thank you for your understanding and cooperation!

Once we have received your order, please allow 5-9 days for delivery to your home. We work hard to process and ship your order as quickly as possible while ensuring the highest quality.

During peak seasons or busy periods, delivery times may be slightly longer. We appreciate your patience and understanding as we do our best to get your order to you as soon as possible.

If you have any questions about your shipment, feel free to contact our customer support team. We’re happy to help!